Microsoft Teams is an essential tool for professionals and students to collaborate, communicate and stay connected. Unfortunately, many users have experienced the dreaded error message that Microsoft Teams won’t sync. This issue can be extremely frustrating, especially when important tasks or deadlines need to be met. Thankfully, there are a few simple steps that can help resolve the issue and get you back up and running quickly. In this article, we will take a look at how to fix Microsoft Teams won’t sync Windows 10 error.
How to Fix Microsoft Teams Won’t Sync Issue
This error can be caused by a variety of issues, ranging from network connectivity issues to corrupt system files. It’s important to identify the cause of the issue in order to resolve it. In this section, we’ll explore the various causes of the error on your PC.
- Network Connection Issues: If your network connection is unstable or slow, it can cause issues with syncing.
- Corrupt DNS Cache: Another possible cause of the error is a corrupt DNS cache. The DNS cache contains a list of websites and their associated IP addresses.
- Corrupt System Files: Corrupt system files can cause the app to malfunction, resulting in the error.
- Presence of a Virus: Viruses can cause a variety of issues with your system, including the inability to sync. You should run a virus scan to check for any malicious software that may be causing the issue.
- Outdated OS: If your operating system is outdated, it can cause the error.
- Outdated Drivers: Outdated drivers can also cause Microsoft Teams not syncing issue.
- Server Outage Issues: If the Microsoft Teams servers are down, it can cause syncing issues. You can check the Microsoft Teams status page to check for any server outages.
- Corrupt Teams App Cache: The cache stores information about the app so that it can load faster. If the cache is corrupt, it can cause issues with syncing.
- Outdated Teams App: The Microsoft Teams syncing error can also be caused by an outdated Teams app.
Here are a few effective troubleshooting methods to fix Microsoft Teams won’t sync issue.
Method 1: Basic Troubleshooting Steps
Follow these basic methods before going to the advance one.
1A. Restart PC
Restarting your PC is important for many reasons, but especially if you are having issues with Microsoft Teams not syncing properly. A simple restart of your PC can often resolve any issues you may be having with the program not syncing correctly.
The general trick to resolve all the temporary glitches is to restart your computer.
1B. Force Close Microsoft Teams
Force closing Microsoft Teams is an important step in fixing the common issue of Teams not syncing. Force closing Microsoft Teams can help to quickly resolve any synchronization issues and get you back to business. When you force close an app, it will no longer be running in the background, freeing up additional memory. This can help to improve your computer’s performance, especially if you have multiple apps running. To implement this, close all the background processes of Teams and reopen them again.
This will close all the background processes associated with Teams. Check if you have fixed the discussed error.
1C. Run Microsoft Teams as Administrator
Without the necessary permissions, Teams would be unable to access and sync the data, causing it to fail to sync. Running Microsoft Teams as an administrator helps to ensure that the program is running with the most up-to-date version. This is especially important for security reasons, as the latest version of the program will contain the latest security patches and updates.
1. Right-click on the Microsoft Teams shortcut on the desktop or navigate the installation directory and right-click on it.
2. Now, select the Properties option.
3. Then, switch to the Compatibility tab and check the box Run this program as an administrator.
4. Finally, click on Apply and OK to save the changes.
1D. Ensure Proper Network Connection
Ensuring proper network connection is essential for using Microsoft Teams. Poor connections can lead to slow performance, data loss, and other issues. To fix potential Microsoft Teams not syncing issues, users should check their router settings, restart their modem, or switch between different Wi-Fi networks if needed. You can visit SpeedTest website to know the optimum level of network speed required for the proper connection.
If there are any internet connectivity issues, check our guide How to Troubleshoot Network Connectivity Problems on Windows 10 to troubleshoot the same.
Also Read: How to Stop Microsoft Teams from Opening on Startup
1E. Clear DNS Cache & Data
Few users have suggested that clearing the DNS cache and data on your PC has helped them fix Microsoft Teams not syncing issue. Follow as instructed.
1. Hit the Windows key and type cmd. Then, click on Open.
2. Now, type the following commands one by one. Hit Enter after each command.
ipconfig/flushdns ipconfig/registerdns ipconfig/release ipconfig/renew netsh winsock reset
3. Wait for the commands to be executed and restart your PC.
1F. Repair System Files
Repairing System files is an important step when attempting to fix the error. Repairing system files can fix a variety of issues, including corrupt or missing system files and registry errors. These include using Windows Troubleshooters, System File Checker (SFC), and DISM commands from the command line interface (CLI).
Read our guide on How to Repair System Files on Windows 10 and follow the steps as instructed to repair all your corrupt files.
Once you have repaired the files, check if it helps.
1G. Run Malware Scan
Running a malware scan is an effective way to protect your computer from malicious software and keep Microsoft Teams running at its best. It’s important to run a scan regularly to ensure that your computer is free from any potential threats that could cause Microsoft Teams to malfunction or fail to sync. To scan your computer follow the steps as instructed in our guide How do I Run a Virus Scan on my Computer?
Also, if you want to remove malware from your computer, check our guide How to Remove Malware from your PC in Windows 10.
1H. Update Windows
Keeping Windows OS up to date is essential for Microsoft Teams to work properly. Doing so will help ensure that Microsoft Teams does not experience any sync issues. Hence, ensure if you have updated your Windows Operating System and if any updates are pending in action, use our guide How to Download and Install Windows 10 Latest Update
1I. Update WLAN Driver
Updating a WLAN driver can improve the performance of your wireless network and help to fix any issues you may be experiencing. It is important to make sure you are running the most up-to-date driver for your WLAN device, as this can help to prevent any potential issues from occurring. Follow our guide on How to Update Network Adapter Drivers on Windows 10 to do so.
1J. Reinstall WLAN Driver
Once you have updated your WLAN driver, you can then restart your computer and check to see if Microsoft Teams is now syncing correctly. If it isn’t, then you can try a few reinstalling the driver to try and resolve the issue. Follow our guide How to Uninstall and Reinstall Drivers on Windows 10
After reinstalling network drivers, check if you have fixed the discussed Microsoft teams Sync issue.
Method 2: Monitor Teams Server Status
Checking Teams server status is an important first step when fixing any issues with the Teams app. By doing this, you can determine if the issue is with your device or if it’s a problem with the server. This can save you time and help you quickly get back to collaborating with your team.
1. Navigate to the official site of Downdetector Microsoft Teams status page.
2. You must receive User reports indicate no current problems at Microsoft Teams message.
2A. If you receive the same message, then there are no server-side errors. Follow the methods discussed in this article to fix the issue.
2B. If you see any unusual messages, then you have to wait until it is resolved.
Also Read: Fix Microsoft Teams Black Screen Issue
Method 3: Run Windows Store Apps Troubleshooter
The Windows Store Apps Troubleshooter is an important tool for fixing issues with Microsoft Teams and other Windows Store apps. It can help identify and fix problems with the software, including problems with syncing and other issues. Fortunately, the Windows Store Apps Troubleshooter can help diagnose and fix the issue.
1. Hit the Windows key and type Troubleshoot settings as depicted.
2. Then, click on Windows Store Apps and then Run the troubleshooter as depicted.
3. If your troubleshooter has identified any problems on your PC, click on Apply this fix.
4. Finally, follow the on-screen instructions to complete the troubleshooting and restart your PC. Check if you have fixed the issue or not.
Method 4: Clear Teams Cache
Clearing the cache is a simple yet effective way to fix Microsoft Teams not syncing issues. The cache stores temporary data related to the application, such as settings, user preferences, and other information. Over time, this data can become corrupted or outdated, causing issues with the application. By clearing the cache, you can force the application to reset and start anew, allowing it to work properly.
1. Press Windows + E keys together to open File Explorer.
2. Now, move to the following location path.
Note: Make sure you check the Hidden items box in the View tab to view the AppData folder.
3. Now, in both the locations, right-click on the Teams folder and click on the Delete option.
Note: You can also rename or move the folder to some other location if you want it back.
4. Restart the PC and check if this works or not.
Also Read: How to Request Control in Microsoft Teams
Method 5: Clear Client Credentials
The most common cause of this issue is due to incorrect or missing client credentials. Client credentials are the information that your computer sends to the server to authenticate you and allow you to access the server. If this information is incorrect or missing, then the server won’t be able to verify your identity and won’t sync your data.
1. Hit the Windows key and type Credential manager. Then, click on Open.
2. Now, click on Windows Credentials as depicted.
3. Now, expand the drop down menu next to Office 365/Teams and click on Remove option.
4. Now, click on Yes if you are prompted and re-login to your Microsoft Teams account. Check if Microsoft Teams won’t sync Windows 10 issue is resolved or not.
Method 6: Repair Microsoft Teams
Some users have reported that the error could be easily resolved by repairing the app using the inbuilt tool. This Windows tool will sort all the problems associated with the app and help you fix the problem without any hassle.
1. Hit the Windows key and type Apps & features, then click on Open.
2. Now, search Teams in the search menu and click on Microsoft Teams as depicted.
3. Firstly, scroll down the screen and click on the Repair option as highlighted.
Note: Your app data will not be affected while repairing Microsoft Teams.
Also Read: Fix Microsoft Teams You Cant Send Messages Error
Method 7: Update Microsoft Teams App
One of the most important things to do when is to make sure you are running the most up-to-date version of the app. Microsoft Teams undergoes frequent updates as the company works to improve the user experience for their customers. To make sure your version of the app is up-to-date, head to the Microsoft Store and install the latest version.
1. Click on the three-dotted icon next to your Profile Picture in Teams.
2. Then, select the Check for updates option as shown.
3. You will see a message We will check and install any updates while you continue to work on the top of the screen.
4. Finally, Teams gets updated on your Windows 10 PC. Check if you have fixed Microsoft teams syncing issue.
Method 8: Reset Microsoft Teams
Resetting Microsoft Teams clears out any corrupted data or files and restores the application to its original settings. This can help fix the sync issue, as well as any other issues you may be experiencing with the application. To reset Microsoft Teams, you can use the reset option in the app’s settings. This will reset the application to its default settings and clear out any corrupt data.
1. Launch Apps & features system settings.
2. Now, search Teams in the search menu and click on Microsoft Teams as depicted.
3. Firstly, scroll down the screen and click on the Reset option as highlighted.
Note: Your app data will be deleted while resetting Microsoft Teams.
Check if Microsoft Teams won’t sync issue still persists or not.
Method 9: Use Teams Web Version
Using the web version of Microsoft Teams is an important way to troubleshoot and fix sync issues. It can also be used to quickly access your Teams account, add files and collaborate with your team. First and foremost, it’s important to know that the Teams web version is not just a web-based version of the desktop application. It provides a range of features and functionality that are not available on the desktop version including real-time collaboration, enhanced file sharing, and more.
1. Visit the Microsoft Teams web app and sign in to your Microsoft account.
2. Login with your credentials and check if you do not face any problems in the web version of the app.
Also Read: Fix Teams Error caa7000a in Windows 10
Method 10: Seek Teams Support
Still, if you cannot access Teams due to Microsoft Teams not syncing issue in both desktop and web versions of Teams, then take the last chance to submit a query on the official Microsoft support page.
1. Visit the Microsoft Support page.
2A. You can use the Get Help app in your Windows 10 system to submit your query. For this, click on the Open Get Help app button and confirm the prompt by clicking on the Open button.
2B. Also, you could use the browser version to submit your problem. To do so, click on the Get support link.
3. Now, type your problem in the Tell us your problem so we can get you the right help and support field and hit Enter.
4. Then, answer the questions according to your convenience, and finally, you would have resolved the Microsoft teams sync issue.
We hope that this guide was helpful and you could fix Microsoft Teams won’t sync on your device. Feel free to reach out to us with your queries and suggestions via the comments section below. Also, let us know what you want to learn next.